Updates & Service

While all our items are tested fully before release in Second Life®, we cannot guarantee that any future changes made to the Second Life® world will allow our items to continue to work as intended. By using our items, you agree that you are aware of current changes affecting the Second Life® "grid" and any issues that may or may not affect our items. No refunds will be given for items damaged by Linden Lab®, although we may seek to update your item where possible. You may email any changes you feel have affected our items to the email address in the creator's profile.

In the event that Linden Lab® modifies the Second Life® scripting environment, LSL functions, or grid infrastructure in a way that renders our update system or items inoperable, we will make reasonable efforts to adapt our products but cannot guarantee compatibility or continued support.

Common Sense

By purchasing an item from Space Bums, you agree that you have a working knowledge of the Second Life® virtual environment and client. Space Bums items assume familiarity with Second Life® basics as covered in Orientation Island tutorials. While we provide full support for our products, general Second Life® navigation help is outside our support scope. We recommend consulting the Second Life® wiki or community resources for general client guidance.

You are expected to be competent enough to:

• Open boxes,
• Transfer items from your inventory to the contents of objects and vice-versa,
• Search your inventory for "Recent Items",
• Read notecards, profile information, on-screen text, web links, or other information resources provided,
• Control Second Life® to basic requirements explained during your "Orientation Island" sessions,
• Check your transaction history,
• Send and receive emails, instant messages, and group chat,
• View the Second Life® blog for any outstanding issues affecting residents.

Lost Inventory

If you believe that an item or items may be missing from your inventory, please read fully the instructions detailed on the Second Life wiki before contacting us for support.

Permissions

When you make a purchase with Space Bums, the purchase price permits you to use our content in the Second Life® grid only. Many of the items you see for sale in Second Life® have a "Next Owner" permission flag. You agree that upon purchase of our items, you will be limited in your ability to use these items as defined under these permissions. Sometimes you will see items sold as "MOD, COPY, TRANSFER" enabled. For a detailed guide on what these permissions mean, please press F1 from within your Second Life® client for the latest, most up-to-date information on using your Second Life® client software.

It is your responsibility to understand what permissions mean prior to any purchase of our items, as no refunds will be given for non-transferable items or for lack of understanding of permissions. Space Bums will not perform a transfer of use of items to your friends or alternate avatars. Next owner permissions of listed items will not be modified after purchase. Requests for permission changes after purchase will not be honoured.

Usage & Misuse of Items

Space Bums reserves the right to remove your avatar key from future updates of our items or totally remove your ability to use a currently owned item, if we have evidence that you have not complied with our usage terms. This measure will only normally be enforced when a user tries to circumvent the permission system of Second Life® to clone or replicate one of our items, or in cases where a Space Bums item is being used to consistently harass another resident or limit their Second Life® experience.

Access to Updates

By purchasing our products from us, you acknowledge that your access to future updates, including any modifications or enhancements made thereto, is subject to our discretion. We reserve the right to restrict or terminate access to our update servers at any time, without prior notice nor liability.

In the event that our content creation account with Linden Lab is deactivated or removed, or our update server is discontinued or relocated, you may not be able to receive updates for your purchased items. In such cases, we will not be able to provide refunds or compensation of any kind.

Please note that your purchase payment is only valid for the specific product version number at the time of purchase, and this does not entitle you to access future versions or modifications thereto. If your access to our update servers is revoked or becomes unavailable, and you wish to utilize a later version of an item you have purchased in the past, you may be required to acquire a new copy of the item.

By making a purchase from us, you understand that these terms and conditions apply to your use of our products and updates. We reserve the right to modify or update these terms at any time without prior notice.

Freebie Items & Support

Sometimes we make items available for Second Life® residents free of charge. These are colloquially known as "freebies". These items may be older or deprecated items that we no longer support.

We do not offer support for items that we give away freely. They are provided to residents as a good faith gesture "as is".

We are under no obligation to make adjustments, edits, nor updates to any item asset data, marketing material, nor any documentation pertaining to said item/items. Support requests regarding freebie items will not be responded to. Since a resident obtained the item from us freely, if they experience any issues with the item or documentation, or if the item is not to their expectations, they are free to delete it from their inventory and/or not use it.

Gift Coupons

Unfortunately, we do not exchange coupons for Linden dollars. Coupons may come free with our items and entitle you to a single random gift. You may transfer your coupon to a friend to use if you wish. To successfully use your coupon, you must first teleport to our in-world shop and wear it. Once a coupon has been used, it will turn the colour red and cannot be used again. Simply delete any used coupons from your inventory.

Refunds

Refunds are only offered where an item is demonstrably defective at time of delivery and the defect cannot be resolved through an update or replacement. No refunds are given for: lack of understanding of permissions, buyer's remorse, grid-wide issues caused by Linden Lab®, or items damaged by platform changes. All refund requests must include a valid transaction receipt.

AI-Generated Content

Some items may incorporate AI-generated textures, scripts, or other assets. All AI-generated components are disclosed in the item description where applicable. By purchasing these items, you acknowledge that AI-generated content may be subject to platform-specific terms and evolving legal frameworks.

Data Collection

Space Bums does not collect, store, or process personal data beyond what is necessary for Second Life® transactions and customer support. We do not sell, share, or distribute customer data to third parties. For any data-related inquiries, please contact us via the email address in the creator's profile.

Legal

Space Bums is not responsible for any loss or damages you suffer as a result of:

• Any change of your avatar account.
• Unsuccessful purchases of our items via official or third-party Second Life® clients, websites, or in-world vendors.
• Following any guides on our blog pages.
• Hardware and/or software faults.
• Environmental and force majeure issues, including but not limited to: adverse weather, fires, floods, volcanic eruptions, power outages, internet service disruptions, and other events beyond our reasonable control.
• Personal injury or death.

It is the resident's responsibility to ensure that, on making a purchase or using our items, all information and/or documentation has been fully understood. This includes information related to but not limited to: next owner permissions, sale prices, usage guides, and refunds. The resident also agrees that Space Bums will not be held accountable for any loss or issues relating to the performance (or lack thereof) of the Second Life® "grid" or any of our affected items.

We will try our best to assist residents with a replacement of a previously purchased item only when the resident can provide a valid receipt of the purchase. Please keep a copy of any purchase receipts in Second Life as this greatly benefits us in assisting you.

Terms and Conditions

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from the use of Space Bums products or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to change or update these terms and conditions from time to time. Any changes to our terms and conditions will be communicated via our group announcements or other means in the Second Life® world. In the event that you refuse these terms and conditions, it is advised that you should not make any transactions or further use our items.

This policy was last updated on 2026-06-27. We reserve the right to modify these terms at any time. Continued use of our products and services after changes constitutes acceptance of the revised terms.

"Second Life and the inSL logo are trademarks of Linden Research, Inc. Space Bums is not affiliated with or sponsored by Linden Research."